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FREQUENTLY ASKED QUESTIONS 236 Main Street, Lee, MA 01238 | (413) 243-9383 | fax: (413) 243-9385 leetile@verizon.net |
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The following is a list of Frequently Asked Questions along with their answers. We have attempted to anticipate what you might like to ask, but a phone call, email or visit to our showroom could be even more helpful in providing a response. Please contact us with any questions not answered here or to request clarification of any items which are. |
Is an appointment needed to visit your showroom?
No, you are welcome to stop by our showroom (236 Main Street, Lee, MA.) at any time during regular business hours -- Monday through Friday, 8:30 AM to 5:00 PM and Saturday, 8:30 AM to 2:00 PM.
Where does all of the stone fabrication take place?
All of the work is done locally at our fabrication shop at 480 Housatonic Street, Lenoxdale, MA.
What happens after I come into the showroom and pick out tile or granite?
The first thing that we do is take a look at your specific project; we'll look at your measurement and give you a quote. When it's time to create a template, we'll send out one of our fabricators. After you decide on the stone or tile you like, we'll place the order.
Do I have to purchase my tile/stone through Lee Tile & Stone in order for you to do the work?
At this time, we are restricting our tile installation to those who purchase their tile through our showroom. We've gotten so busy, that we feel it only right that we cater to our personal customers. We required a 50% deposit on all Granite/stone materials before the order is placed. Full payment is due upon installation completion. All tile orders need to be paid in full upon ordering. We except cash, personal checks, Visa and MasterCard.
Can I return tile if I order too much or decide I don't want it?
If the tile you've ordered is an in-stock item, in good condition and still in the original packaging, it can be returned – with a 25% restocking fee. Special orders and non-stocking items may not be returned. All returns need to be made within 30 days.
Do I need to pay for a full sheet or slab or granite for my countertops?
No, we will determine exactly how much material you'll need and you pay for only what you use.
Are all of the workers at Lee Tile & Stone insured?
Yes, all of our employees are fully insured.
What exactly is granite?
Granite is formed from liquid magma; it is a common and widely-occurring group of igneous rocks that form deep in the earth. Its chemical composition is similar to that of lava and is found mostly in mountainous areas – found throughout the continental crust. It is an extremely hard and dense stone due to the immense pressure it endures. Because granite is a natural stone, each lot may vary in texture and color.
I'm not sure if granite is the right for me. Why should I choose granite over say Corion or Formica?
Granite is a natural stone, a product of Mother Nature. Using granite enables you to bring the beauty of the outdoors into your home. If properly maintained, your granite countertops will last a life time. Another real bonus is that unlike Formica or Corian, granite resists heat so if you place a hot object on it you'll never have to worry about blistering or damage of any type. Wikipedia Link: Granite |
236 Main Street, Lee, MA 01238 | (413) 243-9383 | fax: (413) 243-9385 | leetile@verizon.net