236 Main Street, Lee, Massachusetts | 413-243-9383 | fax: 413-243-9385 | leetile@gmail.com
F R E Q U E N T L Y   A S K E D   Q U E S T I O N S

The following is a list of Frequently Asked Questions along with their answers. We have attempted to anticipate what you might like to ask, but a phone call, email or visit to our showroom could be even more helpful in providing a response. Please contact us with any questions not answered here or to request clarification of any items which are.

Is an appointment needed to visit your showroom?

No, you are welcome to stop by our showroom (236 Main Street, Lee, MA.) at any time during regular business hours -- Monday through Friday, 8:30 AM to 4:30 PM and Saturday, 9:00 AM to 1:00 PM

Where does all of the stone fabrication take place?

All of the work is done locally at our fabrication shop at 480 Housatonic Street, Lenoxdale, MA.

What happens after I come into the showroom and pick out tile or granite?

The first thing that we do is take a look at your specific project; we'll look at your measurements and give you a quote. When it's time to create a template, we'll send out one of our fabricators. After you decide on the stone or tile you like, we'll place the order.

Do I have to purchase my tile/stone through Lee Tile & Stone in order for you to do the work?

At this time, we are restricting our tile installation to those who purchase their tile through our showroom. We've gotten so busy, that we feel it only right that we cater to our personal customers.

We required a 50% deposit on all Granite/stone materials before the order is placed. Full payment is due upon installation completion. All tile orders need to be paid in full upon ordering. We except cash, personal checks, Visa, MasterCard and Discover.

Can I return tile if I order too much or decide I don't want it?

If the tile you've ordered is an in-stock item, in good condition and still in the original packaging, it can be returned – with a 25% restocking fee. Special orders and non-stocking items may not be returned. All returns need to be made within 30 days.

Do I need to pay for a full sheet or slab or granite for my countertops?

No, we will determine exactly how much material you'll need and you pay for only what you use.

Are all of the workers at Lee Tile & Stone insured?

Yes, all of our employees are fully insured.

What exactly is granite?

Granite is formed from liquid magma; it is a common and widely-occurring group of igneous rocks that form deep in the earth. Its chemical composition is similar to that of lava and is found mostly in mountainous areas – found throughout the continental crust. It is an extremely hard and dense stone due to the immense pressure it endures. Because granite is a natural stone, each lot may vary in texture and color.



G R A N I T E   I N F O R M A T I O N

NOT ALL GRANITE IS CREATED EQUAL. KNOW THE DIFFERENCE.
Beware of Ridiculously Low Granite Square Foot Pricing!

You've heard the advertisements just about everywhere for granite installed for $35-$45 a square foot. It sounds great doesn't it? Could you really have granite installed in your kitchen for such a great cost? What you think might be an unbelievable deal may end up to be a huge mistake. In this economy we are all looking for the best deals we can find and that’s understandable. A good rule of thumb to remember is 'cheaper is not always better' - don't simply go to the lowest bidder. If a company is reputable, has a history of doing superior work, and has the references to back it up, they will be a bit more expensive but you will achieve your desired outcome.

Behind-the-scenes info that every granite shopper should be aware of:

When these companies give you a square-foot price that price generally doesn't include all the "extras," such as edge details, templating, installation, sealing the tops, adding backsplashes, adding a desired finish, etc.

  • Chances are, you’ll have to choose a color from their bargain granites that includes a very limited selection -- possibly 1-3.


  • Size does matter! What thickness is the stone they are selling you? Is it 2cm (3/4”) or 3cm (1 ¼”).


  • Does the price include cut outs for sinks, faucets or cooktops? Usually not. Also, granite should be sealed upon installation at no additional charge. This will ensure that you will have years of protection against spills, stains or natural wear and tear.


  • Will there be an upcharge for removing and disposing of your existing tops?


  • What edge detail can you choose from - does this cost include just the basic straight edge? Others are upgrades with a significant increase in cost.


  • Who will actually be fabricating your granite? Will they be the same people installing it. What experience do these fabricators have? Are they fabricating your granite in their shops, out of a truck onsite or their back yards?


  • Often companies that sell cabinets will hire out to low priced fabricators and bundle the cost into a full bundle price to make it look like you are getting a great deal. This is not the case at all, the cabinet seller is making money off your counter tops as well. They are doing you no favors. Do your homework and see previous kitchens they’ve fabricated. Don't trust their stock testimonials. Will your fabricator be available in a few months if you have a problem or concern? If they’ve come from an area 1-2 hours away, do you think they will pop in to view a problem? Usually not.


  • Is the granite of good quality? Chances are you’ll end up with commercial grade granite. The reasons why a slab is commercial grade is due to spots, coloration, fissures or cracks, and pocked surfaces. They usually fill the fissures and cracks. Will you end up with inferior granite from China, such as what the Big Box stores sell?


  • Seams are a necessity of most counter tops. Often low priced offers include numerous seams as they are trying to piece together remnants (left over pieces from previous jobs.)


In closing, you should always get a full estimate from the granite fabricator or store you're working with. Ask about all the charges so you don't end up with hidden fees. Find out what the exact ending price will be - never leave it open ended. Remember you don't need a middleman with granite, you’ll always get the best deal going directly through a reputable fabricator.

An informed shopper is a smart shopper. For a quality natural stone counter top or vanity project visit your local fabricator Lee Tile & Stone where our fabrications have over 80 years combined knowledge. We do the complete project from start to finish. We welcome you to visit our previous projects and talk to our customers.



IN THE BERKSHIRES OF MASSACHUSETTS
236 Main Street, Lee, Massachusetts | 413-243-9383 | fax: 413-243-9385 |
leetile@gmail.com
Open Tuesday through Friday, 9:00 AM to 4:30 PM | Saturday, 9:00 AM to 1:00 PM
Closed Sunday & Monday